Refund policy

Thank you for shopping with LUCY LABEL. We want you to feel confident and comfortable with every purchase. If something isn't quite right, please review our return and refund policy below to understand how to request assistance.

1. Return Eligibility

We accept return requests within 30 days of delivery, provided the items meet the following conditions:

  • Items must be unworn, unused, and unwashed.

  • Original tags and packaging must remain intact where applicable.

  • Items must be returned in their original condition, without stains, damage, odors, or signs of wear.

  • Proof of purchase or an order number must be provided.

Items that do not meet these requirements may not qualify for a return, subject to applicable law.

2. Non-Returnable Items

For hygiene and other reasons, the following items may not be eligible for return:

  • Final sale or clearance items clearly marked as non-returnable.

  • Gift cards.

  • Bodysuits, underwear, and intimate apparel.

  • Swimwear with a removed or damaged hygiene liner.

  • Earrings and designated hygiene-sensitive accessories.

  • Personalized or customized products.

  • Items damaged through misuse, improper care, or normal wear.

These exclusions do not limit any consumer rights that cannot legally be excluded under applicable law.

3. How to Request a Return

To begin a return, please contact our customer support team at help@lucylabel.com before sending any item back.

Please include the following information in your email:

  • Your full name.

  • Your order number.

  • The item or items you wish to return.

  • The reason for your return.

  • Clear photos if the item is damaged, defective, or incorrect.

Our team will review your request and provide the appropriate return instructions and authorized return address.

Please do not send returned items to our business address without authorization.

4. Return Shipping Costs

Unless an item is confirmed to be defective, damaged, or incorrectly sent, customers are generally responsible for return shipping costs.

If your return is due to an error on our part or a confirmed product issue, please contact us before shipping the item back so we can review the situation and explain the available resolution.

Original shipping fees are generally non-refundable unless required by applicable law or the return is due to our error.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

5. Refund Processing

Once we receive your returned item, our team will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after approval for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after this period, please contact us for assistance.

6. Exchanges

If you need a different size, color, or item, please contact us at help@lucylabel.com.

Exchanges depend on product availability. If an exchange cannot be arranged, our team can explain the available return and repurchase options in accordance with this policy.

7. Damaged, Defective, or Incorrect Items

We want every order to arrive in good condition. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and its packaging. Our team will review the issue and work with you to determine an appropriate solution.

Your rights under applicable consumer protection laws remain unaffected by this reporting timeframe.

8. Order Cancellations

If you wish to cancel or modify an order, please contact us as soon as possible.

Cancellation requests made within 12 hours of placing an order may be accommodated if the order has not entered processing. Once an order has been processed or shipped, cancellation may no longer be possible, and the standard return process may apply.

We cannot guarantee that every cancellation or modification request can be fulfilled.

9. Late or Missing Refunds

If you have not received your refund, please:

  1. Check your bank account or payment provider.

  2. Contact your card issuer, as posting times may vary.

  3. Check with your bank regarding any processing delays.

  4. If the refund is still missing, email our customer support team.

We will do our best to help you check the status of your refund.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

LUCY LABEL

Email: help@lucylabel.com

Business Address:

1239 Grampian Pass
Marietta, GA 30008
United States

Business correspondence only — this is not a return address.

Please contact our customer support team before sending any return. We will provide the appropriate return instructions and authorized return address after reviewing your request.

Thank you for choosing LUCY LABEL. We appreciate your trust and support, and we will do our best to make your shopping experience a positive one.