Terms of service

Welcome to LUCY LABEL. These Terms of Service govern your access to and use of our website, products, and services. By browsing our website or placing an order, you agree to the terms outlined below. Please read them carefully before using our website.

1. Acceptance of Terms

By accessing or using the LUCY LABEL website, you agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, please discontinue using our website. We may update or modify these terms when necessary, subject to applicable law.

2. Website Use

You agree to use our website only for lawful purposes and in a manner that does not interfere with our services or other customers’ shopping experiences.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website or systems.

  • Upload malicious code or interfere with website security.

  • Copy or misuse website content without authorization.

We reserve the right to restrict access to our website when reasonably necessary to protect our business, customers, and services, subject to applicable law.

3. Product Information

At LUCY LABEL, we strive to provide accurate product descriptions, photographs, sizing information, and other details.

Colors may appear differently depending on your device and screen settings. Product availability, descriptions, and images may change from time to time.

Although we make reasonable efforts to keep our website information accurate, errors may occasionally occur. If a significant listing error is identified, we will take appropriate steps to address it in accordance with applicable law.

4. Pricing and Payment

All prices are displayed in the currency indicated on our website or at checkout.

Prices, promotions, and product availability may change without prior notice. Such changes will not retroactively affect accepted orders except where permitted or required by law.

You agree to provide accurate billing, payment, and contact information when placing an order. Orders are subject to payment authorization and confirmation.

Applicable taxes and shipping fees will be displayed at checkout where required.

5. Orders and Cancellations

After placing an order, you may receive an order confirmation email. This confirms that we have received your order request but does not necessarily mean that the order has been finally accepted.

We may review, refuse, or cancel orders in appropriate circumstances, including suspected fraudulent activity, payment authorization issues, product unavailability, or pricing errors, subject to applicable law.

If payment has been collected for an order that is canceled, any eligible refund will be issued to the original payment method.

If you need to request an order cancellation or modification, please contact us as soon as possible at help@lucylabel.com. We cannot guarantee changes once an order has entered processing or has been shipped.

6. Shipping and Delivery

We aim to process and ship orders according to the timelines and shipping methods described in our Shipping Policy.

Delivery estimates may vary depending on the destination, shipping carrier, weather conditions, holidays, and other circumstances beyond our reasonable control. Estimated delivery dates are not guaranteed unless expressly stated.

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please refer to our Shipping Policy for details about shipping methods, fees, tracking, and delivery information.

7. Returns and Refunds

Return and refund requests are handled according to our Return & Refund Policy and applicable consumer protection laws.

Please review our return eligibility requirements, time limits, and return instructions before sending any item back.

Customers must contact our support team before returning merchandise to receive the appropriate instructions and authorized return address.

Nothing in these terms limits any mandatory consumer rights that apply to your purchase.

8. Intellectual Property

All content on the LUCY LABEL website, including text, photographs, graphics, logos, designs, and other materials, is owned by or licensed to us unless otherwise stated.

You may use this content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, or commercially use our website content without prior written permission, except where permitted by law.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by third parties, such as payment processors and shipping carriers.

We do not control all third-party services and are not responsible for their independent content, policies, or practices. Your use of those services may be subject to their own terms and privacy policies.

10. Customer Feedback and Submissions

If you submit reviews, comments, suggestions, photographs, or other content to us, you confirm that you have the right to share that material and that it does not violate applicable laws or the rights of others.

You must not submit content that is unlawful, misleading, abusive, defamatory, or infringing.

Where permitted by law, you grant LUCY LABEL a non-exclusive, royalty-free license to use and display submitted content for purposes related to operating, improving, and promoting our business. Any applicable privacy, publicity, or consent requirements remain in effect.

11. Disclaimer

Our website and services are provided on an “as available” basis. We strive to maintain accurate information and reliable access but cannot guarantee uninterrupted or error-free operation at all times.

To the extent permitted by law, we disclaim warranties that may legally be excluded. Nothing in these terms excludes any warranty or consumer protection right that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, LUCY LABEL will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and protected.

We encourage you to review our Privacy Policy to understand our data practices. Personal information will be handled in accordance with our published policy and applicable privacy laws.

14. Governing Law

These Terms of Service are subject to applicable laws and regulations. Any dispute will be handled by the courts or other appropriate dispute-resolution bodies with jurisdiction under applicable law.

Nothing in this section limits any mandatory consumer protection rights that may apply in your jurisdiction.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, or legal requirements.

Any revised version will be posted on this page. We encourage you to review these terms periodically to stay informed of any changes.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

LUCY LABEL

Email: help@lucylabel.com

Business Address:

1239 Grampian Pass
Marietta, GA 30008
United States

Business correspondence only — this is not a return address.

Thank you for choosing LUCY LABEL. We appreciate your trust and support.